Changement & Return/Refund
When your products leaves our facility it will be in very good condition and that is the way you should receive it.On rare occasions, product is damaged in shipping or the piece count on the Bill of Lading is wrong. When the common carrier or truck line delivers your equipment, Before You Sign For It, please check all of your equipment for any evidence of damage. If you see any signs of suspected damage make sure the driver notes on your "Bill of Lading" all of the damage. Try to get the local phone number of the carrier. If the driver refuses to wait while you check your equipment and it looks like it has some damage, have him note on the delivery form that the packaging shows damage or possible damage to the contents.
DMCIGS will do everything possible to assist you with any repairs to the damaged products. You must always count all shipping units and sign only for the number of units received. If that number does not match the number on the Bill of Lading, please note on the Bill of Lading that the piece count is wrong, and IMMEDIATELY, notify the local carrier and DMCIGS of this discrepancy. Any cancellation made after product ships or refusal of a product for any reasons including damage is subject to a 20% cancellation and restocking fee. There are NO REFUNDS for any shipping expenses.
IF YOU DO NOT FOLLOW THE ABOVE PROCEDURES, WE CAN NOT ASSIST YOU IN ANY CLAIM AGAINST THE CARRIER. DMCIGS IS NOT RESPONSIBLE FOR CARRIER DAMAGE OR MISSING PIECES.
After you notify the carrier, please call DMCIGS Direct (1.800.261.7189) and inform us about your claim. Normal shipping time is between one and three days.
Please allow one week to receive equipment. Often times, product is ready for shipment.